PRIVACY POLICY

Changes to This Policy

Last updated: 30 March 2025. We may update this policy; changes will be posted on our Site/App.

BACKGROUND:

TRCOMS LTD understands that your privacy is important to you and that you care about how your personal data is used. We respect and value the privacy of everyone who uses any of our services (the “Services”, which includes our site trcomslt.com, our products trivoh.com, triomes.com, and the Trivoh Mobile App) and will only collect and use personal data in ways that are described here, and in a way that is consistent with our obligations and your rights under the law.

Please read this Privacy Policy carefully and ensure that you understand it. If there are any terms in this privacy notice that you do not agree with, please discontinue use of our Services immediately.

Definitions and Interpretation

In this Policy, the following terms shall have the following meanings:

• “Account” means an account required to access and/or use certain areas and features of our Site or Mobile App.

• “Cookie” means a small text file placed on your computer or device by our Site or Mobile App when you visit certain parts of our Site or Mobile App and/or when you use certain features of our Site or Mobile App.

Information About Us

Our company is owned and operated by TRCOMS LTD, a limited company registered in England under company number 12450423.

Registered Address:
Kemp House, 128 City Road, London, United Kingdom, EC1V 2NX.

What Does This Policy Cover?

This Privacy Policy applies only to your use of our Services. Our Site and App may contain links to other websites and apps. Please note that we have no control over how your data is collected, stored, or used by other websites and apps, and we advise you to check their privacy policies before providing any data.

What Is Personal Data?

Personal data is defined by the UK GDPR and the Data Protection Act 2018 as ‘any information relating to an identifiable person who can be directly or indirectly identified in particular by reference to an identifier’.

This includes:

• Obvious information (e.g., name, contact details).

• Less obvious information (e.g., IP address, online identifiers).

What Are My Rights?

Under Data Protection Legislation, you have the following rights:

1. Right to be informed (this Privacy Policy explains our practices).

2. Right to access (request a copy of your data).

3. Right to rectification (correct inaccurate data).

4. Right to erasure (“be forgotten”).

5. Right to restrict processing.

6. Right to data portability.

7. Right to object (e.g., to marketing).

8. Rights related to automated decision-making (we do not use this).

To exercise these rights, contact us at info@trcomsltd.com.

What Data Do You Collect and How?

We may collect:

How Do You Use My Personal Data?

We process data based on:

• Consent (e.g., marketing emails).

• Contractual necessity (e.g., processing orders).

• Legitimate interests (e.g., fraud prevention).

Data Retention & Security

• Kept only as long as necessary (specific periods available on request).

• Stored securely with access restrictions and encryption where applicable.

International Data Transfers

Data may be stored in the UK, EEA, or third countries with safeguards (e.g., binding corporate rules).

Cookies

We use:

• Essential cookies (for site functionality).

• Analytical/marketing cookies (opt-out available).
  See our Cookie Policy for details.

How to Contact Us

For data requests or questions:

• Email: info@trcomsltd.com

• Postal Address: Kemp House, 128 City Road, London, EC1V 2NX

Dispute Resolution

Disputes will be resolved through:

1. Negotiation → 2. Alternative Dispute Resolution (ADR) → 3. Arbitration (Centre for ADR, Cambridge).